Q&A | Osotono Terrace Minami Alps

What time is the check-in and check-out?

Check-in time: 3 p.m. ~ 6 p.m. Check-out time: ~10 a.m.
Is there a cancellation fee?

The cancellation policy is as shown below.

2 days prior ~ the day of a stay: 100 %
7 days prior ~ 3 days prior: 50 %
Is it ok to stay at your facility with my dog?

We have a room called "Doggie's Starlight" where you can stay with your dog.
Up to 2 small and medium-sized dogs, and consultation required for large dogs.
We also have a shared dog run and a grooming salon, so please come and visit us with your dog.
*Dogs cannot stay in rooms other than Doggie's Starlight.

What amenities do you have?

【Amenities in a guest room】
Face towel, bath towel, shampoo, conditioner, body soap, hand soap.
【Amenities at a terrace】
Toothbrush, cotton, cotton swab set, razor, hairbrush, cleansing oil, facial cleansing foam, lotion, cream.
Is it possible to do a BBQ and have a meal even if it’s rainy?

Yes, it’s possible to do so in all weathers.
Do you have an air conditioner?

Yes, we do.
Do you have Wi-Fi?

Yes. Free Wi-Fi is installed.
Is there a toilet and bathroom?

Each building has a toilet and shower room.
About sauna

Only guests who book Twilight (with outdoor sauna) can enjoy the sauna in their room.

Please make a reservation for the private sauna below.
https://airrsv.net/osotono-sauna/calendar

*For those using the service, please wear a sauna poncho or swimsuit.
*There is no cold bath available, so please use the shower in your room.

In the future, we are planning to open a public sauna so that more customers can enjoy it.

Is there a convenience store or supermarket?

Yes. There is 7-Eleven Minami-alps Ogasahara Store which is 8 mins away by car.
Is it possible to bring ingredients and beverages?

Yes. You can freely bring ingredients and beverages here.
We also have a concession stand at the administration building, so please make the most of it.

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